I’m having problems with streaming/YouTube/Quest videos, etc…

AI Use/Attribution: I had an existing FAQ for this persistent problem, but I asked Gemini to create a more detailed FAQ. I edited the results and integrated them into the existing screenshots. I am responsible for the final content. My prompt to Gemini (edited for clarity) was: Our district restricts YouTube for most students. My class has permission to access YouTube videos, but we frequently run into problems. I have a current FAQ (copied below) and would like to expand it since we’re still having problems. What are we missing? Can you please expand this FAQ.

Verify Chrome Profile & Sync

1. Look at the top-right corner of Chrome (next to the address bar). Make sure your school Google account icon is displayed.
2. Click your account icon and check Sync:
   If it says “Sync is paused” or “Turn on sync”, click it and log back into your @lsr7.net account.
   If prompted to “Link Data”, select Link Data.
3. Click “Manage People” (see below). If you see multiple profiles (e.g., “Person 1” or a generic profile icon), click the profile icon, select your official LSR7 profile, and delete the other profile window.

Sign in to YouTube

1. Go to youtube.com.
2. Look at the top-right corner. If you see a “Sign In” button, click it and log in using your LSR7 student email and password.
3. If you see an avatar icon, click it to verify it is your school address and not a personal account.

Check Securly Web Filter Authentication

1. Open a new tab and go to any standard website (like google.com or securly.com).
2. If prompted by Securly, log in using your LSR7 student Google credentials.
3. (Optional, I don’t have this!) Check the top-right corner of Chrome for the Securly Extension icon (a blue cluster/shield icon). Ensure it shows as active.

Hard Refresh & Restart Browser

1. Return to the Quest page.
2. Force a hard refresh:
   Press Command + Shift + R
3. If it still fails, completely quit Chrome (Command + Q) and re-open it.

More Aggressive Troubleshooting:

Clear Cookies & Cached Web Data

1. In Chrome, press Command + Shift + Delete.
2. Set the Time Range to All Time.
3. Check Cookies and other site data and Cached images and files.
4. Click Clear data, then restart Chrome.

Reset Chrome Profiles (Fresh Start)

1. Click your profile icon in the top-right corner of Chrome and select the Gear Icon (Manage Profiles / Manage People).
2. Find any incomplete or extra profiles, click the three dots (…) on the profile card, and click Delete / Remove.
3. Sign out of your main profile, restart Chrome, and log back in, ensuring you enable Sync and Link Data.