First, make sure you’re using Chrome. Find your user account in the top right corner of the browser. Sign out and sign back in again. Make sure you choose to Link your account and Sync the data. Quit and reopen Chrome.
Go to YouTube and make sure you are signed into your LSR7 YouTube account. You’ll find the sign-in and account icon in the upper right-hand corner of the page.
You might have to go through our filter login (Securly is the name) — this is all required for smooth video operations, so that’s a good thing.
Go back to the Quest and refresh the page (Command-R).
If none of that works, click your profile image in Chrome and select “Manage People.” On the following page, remove your profile (and any others that might appear) and start the process over again.
